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Admin Support Sample Resume Example

Free resume example for an admin support specialist, with admin support experience in banking, IT, payroll and insurance. This sample resume details business administrative roles of increasing responsibility and scope, a situation well-suited to the chronological resume format. Currently a Payroll Support Specialist, a job requiring extensive customer support, the candidate also has broad office administrative experience in financial services.

Also see: Administrative Assistant Cover Letter   Secretary Cover Letter


SUSAN CASTILLO
2940 W. Alameda Ave
San Jose, CA 90410
408-902-1234
scastillo@free-resume-sample.com
OBJECTIVE
Administrative Support Specialist, particularly in opportunities offering career advancement for high-performance
SUMMARY
  • Administrative support professional with a broad and diversified background
  • Admin Support experience in banking, IT, payroll and insurance
  • Excellent interpersonal, team and customer support skills
  • Highly organized, particularly skilled in organizing environments with complex information structures
  • Self-Starter; quickly pick up new skills and adapt to new situations
  • Microsoft Office in-depth experience
  • BS degree in Business Administration; worked way through college
  • Bilingual: Tagalog/English
EXPERIENCE
Payroll Support Specialist
Paychex
San Jose, California
2007 - present

Customer Support Role, assisting payroll customers with payroll, HR and tax support issues

  • One-to-one work with payroll clients to customize computerized payroll service packages for their company
  • Apply in depth understanding of client needs to the appropriate payroll system features
  • Trained client staff in payroll processes and procedures
  • Customer Support handling client problems and questions regarding payroll, tax and HR issues
  • Detailed, extensive understanding required of advanced payroll and HR systems
  • Trained in dealing with complex customer support situations while maintaining a calm demeanor
IT Admin Support
Wells Fargo
San Francisco, California
2004 - 2007

Responsible for organizing systems implementations for four computer applications with a staff of 15 IT programmers.

  • Main liaison between application programmers and computer operations to coordinate system implementations
  • Conducted detailed audits and quality control checks for all implementation-related documentation required by computer operations
  • Job required diverse computer knowledge and skills
  • Organized system support files, all system online and paper documentation
  • Received top performance rating and was recommended by management for promotion
Admin Support / Administrative Assistant
Bank of America
Concord, California
2001 - 2004
  • Administrative Support for IT Loan Systems Department
  • Performed admin assistant duties for IT Vice President, three project managers and subsection staff of 35 people
  • Administered calendars, security authorizations, meeting planning and support, document creation, PowerPoint presentations, monthly reports
  • Performance and increased responsibility lead to two promotions
Claims Administration
Travelers Insurance Company
San Francisco, California
2000
  • Assisted manager of Worker's Compensation in examining claimant's injury problems
  • Maintained complex files and supporting documentation
  • Documented procedures for handling claims
Insurance Admin Support
LK Lloyd and Associates
San Francisco, California
1998 - 1999
  • General Clerk and admin support for insurance administration organization
  • Responsible for record-keeping and handling insurance documents
  • Coordinated clerical functions of filing system
EDUCATION
San Francisco State University
BS Degree, Business Administration
San Francisco, CA
2000

admin-support copy admin-support copy


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