Admin Support Sample Resume Example

OBJECTIVE

SUMMARY

• Administrative support professional with a broad and diversified background
• Admin Support experience in banking, IT, payroll and insurance
• Excellent interpersonal, team and customer support skills
• Highly organized, particularly skilled in organizing environments with complex information structures
• Self-Starter; quickly pick up new skills and adapt to new situations
• Microsoft Office in-depth experience
• BS degree in Business Administration; worked way through college
• Bilingual: Tagalog/English

EXPERIENCE

Customer Support Role, assisting payroll customers with payroll, HR and tax support issues

• One-to-one work with payroll clients to customize computerized payroll service packages for their company
• Apply in depth understanding of client needs to the appropriate payroll system features
• Trained client staff in payroll processes and procedures
• Customer Support handling client problems and questions regarding payroll, tax and HR issues
• Detailed, extensive understanding required of advanced payroll and HR systems
• Trained in dealing with complex customer support situations while maintaining a calm demeanor

Responsible for organizing systems implementations for four computer applications with a staff of 15 IT programmers.

• Main liaison between application programmers and computer operations to coordinate system implementations
• Conducted detailed audits and quality control checks for all implementation-related documentation required by computer operations
• Job required diverse computer knowledge and skills
• Organized system support files, all system online and paper documentation
• Received top performance rating and was recommended by management for promotion

• Administrative Support for IT Loan Systems Department
• Performed admin assistant duties for IT Vice President, three project managers and subsection staff of 35 people
• Administered calendars, security authorizations, meeting planning and support, document creation, PowerPoint presentations, monthly reports
• Performance and increased responsibility lead to two promotions

• Assisted manager of Worker's Compensation in examining claimant's injury problems
• Maintained complex files and supporting documentation
• Documented procedures for handling claims

• General Clerk and admin support for insurance administration organization
• Responsible for record-keeping and handling insurance documents
• Coordinated clerical functions of filing system

EDUCATION