Head Teller Sample Resume Example
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Free resume example for a Head Teller / Teller Supervisor. This candidate's sample resume shows teller experience with two banks, and then a
promotion to head teller / lead teller. The teller supervisor's resume format is chronological, but with a functional responsibility break out.
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LINDSEY COOKE
5025 Nursery Ave
Columbia, SC 29212
803-932-1234
lcooke@free-resume-sample.com
OBJECTIVE
Head Teller / Teller Supervisor, ideally in a large, challenging bank branch office.
SUMMARY
- Experienced Head Teller, 3+ years experience
- Proven Teller Supervisor skills - branch operations and teller personnel
- Manage and lead teller team to become knowledgeable advocates of bank products and customer satisfaction
- Enthusiastic, goal oriented and customer service champion; I know my customers well and I'm proud they ask for me by name
EXPERIENCE
| 2006 - present |
Head Teller |
Regions Bank
Columbia, SC |
Teller Supervision
- Manage teller line in a high-volume, multi-teller environment
- Schedule teller staffs and teller workflow and ensure high-quality customer service
- Help train tellers to identify sales opportunities. Teller line received award for most customer deposit account referrals.
- Build, grow and mentor Teller team; emphasized close-knit team; teller turnover dropped 30%
- Responsible for teller performance evaluations, performance issues, new hires, transfers, etc.
Branch Processes, Controls and Security
- Manage teller station cash balances, vault records, cash supply, inventory of negotiable instruments
- Oversee large cash transactions, internal/external currency transfers
- Ensures daily balancing of each teller station at close of business and all monies secured according to procedure
- As Head Teller, trains staff regarding compliance of bank policies, laws and regulations
- Oversee high-quality operation of branch environment (ATMs, teller equipment, etc.)
- Branch Teller platform received highest audit rating under my supervision, a hallmark of the quality consistency and attention to detail
they receive from ongoing teller supervision
Additional Head Teller Responsibilities
- Deal with difficult/high-profile customer issues
- Work with teller supervisor peers from other bank branches regarding teller training and consistent processes (our teller platform
is frequently cited as a "best practice" example)
- Handle transactions over individual teller limits within authority
- Backup for branch platform operations (new accounts, safe deposit, branch concierge)
- Perform regular teller duties as workflow dictates
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| 2004 - 2006 |
Teller |
Regions Bank
Columbia, SC |
| 2002 - 2004 |
Teller |
National Bank of South Carolina
Camden, SC |
EDUCATION
Camden High School
Camden, SC
3.6 out of 4 Point GPA
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More EZ Resume Banking and Financial Services example resumes are available.
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